“Penmark offers a bespoke service, providing a highly trained and experienced group of staff to identify potential areas for business improvement. The team demonstrated an exceptional ability to understand requirements, identify needs and methods of improvement and implement them in a way which gained a positive buy-in from staff at all levels and across a number of diverse disciplines.”

“Before Penmark introduced measures to track delivery of Walk Talk Build’s and the tri-party agreed surfacing treatments, prioritisation of sites appeared somewhat ad-hoc. The processes implemented by Penmark have enabled the team to focus their attention on schemes based on chronology of delivery according to programme of works.”

“Penmark has been central in the implementation of processes, procedures, audits and reporting of subcontract administration performance to support commercial governance of a billion-pound rail infrastructure project. The output data has allowed us to target our project commercial improvement plans, steering us toward our target of 100% for performance bonuses. Penmark has also facilitated achievement of tangible cost and time efficiencies utilising their LEAN skills.”

“Since the introduction of Penmark’s business improvement plan, I have noticed positive developments on a weekly basis, with clear direction given to all team members and a clear message as to what the required outcome is. Communication has vastly improved and issues are discussed more openly, which in turn allows them to be dealt with more effectively. Creating the carriageway resurfacing programme has been simpler and we have submitted by far the most accurate programme to date.”

“Penmark’s tracker system is an effective tool for tracking progress and identifying critical delay against baseline programme dates. Prior to implementing this, we were struggling to get any transparency with status of works which made it very difficult to plan ahead and mitigate any delay. Having the interfaces visible has helped to prompt conversation with the required third parties to coordinate works.”